Sales conditions

E-shop General Terms and Conditions

The e-shop general terms and conditions apply to all individuals (hereinafter referred to as the Client) and the e-shop administrator Inten OÜ (hereinafter referred to as the Seller) when purchasing goods and services and using the e-shop.
In addition to these terms, the legal relationships arising between the Client and the Seller when purchasing from the E-shop are governed by the legislation in force in the Republic of Estonia and established good practices.

Prices

The Seller has the right to change product prices as needed without prior notice.
The Seller has the right to change the prices displayed in the e-shop at any time. If the price in the e-shop has been changed/altered after the Buyer has submitted and paid for the order, the Seller is obligated to deliver the corresponding products to the user at the prices valid at the time of the order. The Buyer does not have the right to demand compensation for the price difference.
In the standard view, product prices are displayed without VAT.
Delivery fees are added to the product price according to the delivery method chosen by the Client and weight calculation (after determining the quantity and volume, the exact amount can be calculated).

Payment Methods Description and Currency

In the e-shop, you can pay for the selected goods via the following banks' e-banking links: Swedbank, SEB Bank, Luminor, LHV, and Coop Bank. You can also pay for goods by credit card and bank transfer. The transfer must include the number of the document on which the transfer is based in the explanation field.
The currency for transactions is Euro. All prices are in euros (EUR), to which 22% VAT is added.

Product Ordering Conditions

The Client does not need to register as an E-shop user to order products.
The Client selects the desired products, specifies the quantity of each product and the delivery method, and confirms the order.
By completing the order, the Client confirms that they agree to the Seller's e-shop terms of use and undertake to comply with them.
When placing an order, the Client is obligated to provide the necessary data for processing the order: first and last name, exact address (street, house number, apartment number, postal code, city/town/village, county), contact phone number, and e-mail address.
If the Client's and the product recipient's addresses are different, the Client must also provide the recipient's details.
If the data provided by the Client is incorrect and/or incomplete, the Seller does not guarantee proper fulfillment of the product order and delivery to the destination. If possible, the Seller will contact the Client to clarify incorrect or incomplete data.
Delivery fees are added to the price of ordered products according to the delivery method chosen by the Client.
The Seller can be paid for the order confirmed by the Client via bank transfer based on the order confirmation or through a bank link.
The order becomes effective after the payment for the goods has been received in the Seller's bank account.

Order Compilation

Select the product and click the "Add to cart" button next to the product. The product will automatically be added to the shopping cart.
To complete the order, click the "Shopping cart" button. You can see the shopping cart continuously in the upper right corner of the page.
Check the products and quantities in the shopping cart. If necessary, change the quantity or delete by clicking "remove". After changing the quantity, save the quantity changes. To proceed with the purchase process, click the green "Order" button.
Recipient of goods, payer of goods – please fill in the necessary fields. Choose the delivery method. If you need to provide additional information, add it to the comments field.
Choose the delivery method and click the green "Order" button.
After confirming the order, the Seller will send you an "Order confirmation" notice.

Invoice Payment

The Client can pay for the order via the following banks' e-banking links: Swedbank, SEB Bank, Luminor, LHV, and Coop Bank, or by bank transfer to the Seller's bank account. The details needed for payment by transfer can be found on the order confirmation received by email.
The payment deadline for the order is 3 working days. The order will be canceled if the payment deadline is exceeded.
After receiving the payment, the seller will ship the goods using the delivery method chosen by the client.

Shipping of Ordered Goods

Delivery times depend on the availability of goods in the Seller's or Seller's partners' warehouse. When ordering a product, the current availability of the product is displayed to the client (in stock / on order). Products in stock are dispatched by the seller within 1-3 working days. The delivery time for products on order is 1-4 weeks. If the delivery of the product exceeds the previously agreed time limit or problems arise with delivery for reasons beyond the seller's control, the client will be contacted and it will be agreed whether to continue or terminate the order fulfillment and refund the money.
The Seller will ship the ordered products to the address desired by the Client using the transport chosen by the latter.
Generally, the ordered product(s) are dispatched within 1-3 working days after payment is received.
Within Estonia, the product will reach its destination within a maximum of 2-3 working days after the ordered product is dispatched.
The shipping cost is paid by the Client. The shipping cost is added to the product order confirmation.
If the ordered Goods cannot be delivered to the Client due to circumstances arising from the Client (e.g., the Client was not at the address specified in the order during the agreed time frame with the courier, the client cannot be reached repeatedly by phone), the Client must pay for each subsequent delivery again according to the previously agreed transport price list or come to pick up the goods themselves at the seller's warehouse.
All shipping costs include handling and packaging fees as well as dispatch costs.
The shipping cost is determined considering the weight and size of the product package.
The delivery method for oversized products is agreed separately with the Client.

Transport options

I will pick up myself - goods can be collected from the address Kanama tee 5, Saku vald – having paid for the goods in advance. If the goods have not been paid for, please do so on-site, paying in cash or by card.
Courier - courier service to the Client's address.

Seller's Obligations

The Seller is obligated to deliver a correct and complete product to the Client.
The Seller is obligated to receive and document all written complaints from the client.
The Seller is obligated to resolve Client complaints within 7 working days if the causes of the complaint are independent of the Client.
The Seller is obligated to replace defective product specimens. The Seller is only responsible for manufacturing or material defects that existed when the product was handed over to the Client.
The Seller is not responsible for damages caused to the Buyer or delays in product delivery if the damage or delay is due to circumstances that the Seller could not influence and whose occurrence the Seller could not foresee (force majeure).

Cancellation of Order by the Client

The Client has the right to withdraw from the order partially or fully up to 14 days after paying the invoice.
To cancel the order, the Client must submit a written or email application to the Seller.
In the written application for order cancellation, the Client must provide the bank account number and the name of the bank account holder to which the refund should be transferred.
The Seller does not make cash refunds.
If the Client withdraws from the order, they are obligated to return unused and undamaged products immediately, but no later than 7 calendar days from sending the withdrawal application.
Returnable products must be in unopened original packaging with user manuals and other documentation.
The original invoice must be sent with the returned product.
If the product returned by the Client has been used, the Seller has the right to refuse the refund.
After checking the documents and product, the Seller will send the Client a cancellation notice along with a credit note (shipping-related costs will be deducted).
The Seller will refund the amount paid for the returned products (excluding shipping costs) to the Client no later than 14 calendar days from receiving the withdrawal notice and product.
To accommodate the Client, the Seller offers the possibility to exchange the product for another product. Additional costs are borne by the Client.
Order cancellation is only possible for standard products. If the Client has placed a special order or the product has been customized according to the Client's special wishes, the product cannot be returned.

Cancellation of Order by the Seller

The Seller has the right to cancel the order partially or fully if the ordered product has sold out or proven to be defective at the time of dispatch. For this, the Seller will contact the Client within 2 working days by email or phone and inform the Client of the problem. The amount to be refunded will be transferred by the Seller to the bank account specified by the Client in full or as agreed with the Client (replacement product, partial payment, etc.).
Product prices and availability may change without notice. The Seller reserves the right to refuse the sale if there has been a human error in entering the price or a technical error in the system (for example, if a product costing 100 EUR is on sale for 10 EUR). Product information is checked and updated regularly. Due to the incompleteness of manufacturers' data sheets, there may be inaccuracies in the e-shop product information. In this case, the seller does not take responsibility for the accuracy of product data. However, we recommend checking the accuracy of product information before making a purchase, if possible, by calling our customer service at +372 6335230 or by email at gosafe@inten.ee.

Privacy Terms

All data related to and stored about Clients is treated as confidential information that is not to be disclosed to third parties.
The online store uses personal data entered by the buyer (including name, phone number, address, email address, bank details) only for processing the order and delivering goods to the buyer. Necessary personal data (including name, phone number, address) is forwarded to companies providing transport services to deliver the goods. The online store sends newsletters and offers to the buyer's email address only if the buyer has expressed a desire to do so by entering their email address on the website and indicating their wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to their email address at any time by notifying us by email or following the instructions provided in the email containing the offers.